Our Policies

We’re here to make your shopping easy and worry-free! Our Policies cover everything from orders and shipping to returns, refunds, and privacy. They’re designed to keep things clear and simple.

If you have questions, our support team is happy to help. Thanks for choosing Fair Skin Experts!

Terms & Conditions

Effective Date: January 1, 2022

By using this website and purchasing products from Fair Skin Experts, you agree to the following Terms and Conditions. Please read them carefully before using our site or services.

1. Website Usage

All content, images, and materials on this website are the property of Fair Skin Experts unless otherwise noted, and are protected by copyright and intellectual property laws. Unauthorized use, reproduction, or distribution of our content is strictly prohibited and may result in legal action.

2. Product Information

We strive to ensure accurate and up-to-date product information. However, Fair Skin Experts does not guarantee the accuracy, completeness, or reliability of product details, pricing, or availability. Errors in product descriptions or pricing may result in order cancellations.

3. Product Use and Safety

  • Use of our products is at your discretion and responsibility.
  • Carefully read all product instructions and consult a healthcare professional if you have medical concerns or pre-existing conditions.
  • Fair Skin Experts disclaims liability for adverse reactions resulting from improper use of our products.

4. Shipping and Delivery

  • Risk of loss transfers to the buyer once the package is shipped.
  • Delivery times are estimates and may vary due to customs delays, natural disasters, or other unforeseen factors. For more details, refer to our Sales and Shipping Policy.

5. Returns and Refunds

All returns and refunds are subject to our Returns and Refunds Policy. Customers are encouraged to review the policy to understand eligibility and conditions for returns.

6. Links to Third-Party Sites

Our website may contain links to third-party websites. Fair Skin Experts is not responsible for the content, security, or practices of these websites. Transactions made on third-party sites are at your own risk.

7. Disclaimers and Limitation of Liability

  • Medical Disclaimer: Information on this website is for informational purposes only and should not be considered medical advice. Consult a healthcare professional for concerns about skin conditions or treatments.
  • No Warranties: This website is provided “as-is” without any warranties, express or implied.
  • Limitation of Liability: Fair Skin Experts is not liable for any damages arising from the use of our website or products, including but not limited to direct, indirect, incidental, or consequential damages.

8. Fraud Prevention

We take fraudulent activities seriously to protect our customers and business.

  • Orders flagged for suspicious activity, such as unauthorized use of payment methods or submission of falsified proof of payment, may be canceled or held for verification.
  • Customers may be required to provide additional verification, such as government-issued identification or proof of payment. Failure to comply will result in order cancellation.
  • Reporting Fraud:
    • Any confirmed fraudulent activities, such as the use of stolen payment information or submission of fake payment proofs, will be reported to the appropriate authorities.
    • We reserve the right to pursue further legal action, including claims for damages, against individuals or entities engaged in fraudulent or unlawful behavior.

9. Governing Law

These Terms and Conditions are governed by the laws of the Philippines. Disputes will be resolved in the courts of Dumaguete City.

10. Force Majeure

Fair Skin Experts is not liable for delays or failure to fulfill orders due to circumstances beyond our control, including natural disasters, pandemics, government actions, or courier disruptions.

11. Dispute Resolution

  • We encourage customers to contact us first to resolve disputes amicably.
  • Unresolved disputes shall be resolved through binding arbitration under Philippine law.
  • Arbitration fees will be shared equally by both parties unless otherwise decided by the arbitrator. Each party will bear its own legal costs.

12. No Visitor Lawsuits

By using our website, you waive the right to initiate or participate in any legal action against Fair Skin Experts arising from your use of our website or products.

  • All disputes must be resolved through binding arbitration, as outlined in the Dispute Resolution section.
  • You agree not to bring lawsuits, class actions, or other legal proceedings directly against Fair Skin Experts in any jurisdiction.

13. Indemnification

You agree to indemnify and hold Fair Skin Experts harmless from any claims, damages, liabilities, or expenses arising from your violation of these Terms or your use of our website.

14. Modifications to Terms and Conditions

We reserve the right to update or modify these Terms and Conditions at any time. Changes will be posted on our website, and continued use of the site constitutes acceptance of the updated terms.

By using our website, you confirm that you have read, understood, and agree to these Terms and Conditions. For additional details, please refer to our Sales and Shipping, Returns and Refunds, or Privacy policies.

Sales & Shipping Policy

Effective Date: July 1, 2024

At Fair Skin Experts, we are committed to delivering your orders promptly and efficiently. Please review the details of our sales and shipping policies below to understand your rights and responsibilities.

1. Product Orders

  • By placing an order through our website, you confirm that all information provided is accurate and complete.
  • We reserve the right to refuse or cancel any order at our discretion, including but not limited to cases of:
    • Product unavailability.
    • Errors in pricing or product information.
    • Suspicious or fraudulent activity.

2. Order Processing Time

  • Domestic orders (Philippines) are processed within 2 business days.
  • International orders are processed within 3-4 business days.
  • Backordered items may require 7-9 business days to process.

3. Shipping Methods

We offer the following shipping options:

  • Domestic (Philippines): Standard Express via J&T or LBC.
  • International: DHL, FedEx or buyer-arranged Ex-works option.

4. Shipping Costs

  • Shipping costs are calculated at checkout and added to the total order amount.
  • Customers are responsible for all shipping fees unless otherwise stated in promotions.

5. Customs Duties and Import Taxes

  • Customers are responsible for any customs duties or import taxes imposed by their country.
  • Before placing an order, we recommend checking your local customs regulations to understand potential charges.

6. Compliance with Customs Requirements

  • It is the buyer’s responsibility to ensure compliance with local customs regulations.
  • Fair Skin Experts is not responsible for delays, fees, or confiscations due to customs-related issues.

7. Accurate Delivery Address

  • To ensure timely delivery, customers must provide complete and accurate shipping information at checkout.
  • Fair Skin Experts is not responsible for delays or non-delivery resulting from incorrect or incomplete addresses.
  • Before finalizing your order, please double-check all address details to avoid issues.

8. Lost or Stolen Packages

  • If your package is marked as delivered but not received, please contact us within 7 days of the delivery date.
  • We recommend the following steps to locate your package:
    1. Check with neighbors, building management, or anyone who may have accepted the package on your behalf.
    2. Contact the courier directly using your tracking number.
  • Fair Skin Experts’ Liability:
    • Once a package is marked as delivered by the courier, we are not liable for loss or theft.
    • However, we will assist in filing a claim with the shipping carrier if applicable.

To Initiate a Claim:

  • Provide the following:
    1. A written complaint explaining the issue.
    2. Tracking information.
    3. Proof of delivery issue (e.g., courier communication).
    4. A photo ID.

9. Undeliverable Packages

  • If a package is undeliverable due to incorrect or incomplete address details provided by the customer:
    • The package will be returned to our facility.
    • Customers are responsible for any reshipping fees.
  • If the package is not claimed or reshipped within 30 days of return, it may be forfeited without a refund.

10. Delivery Timeframes

Estimated Delivery Times:

  • Domestic (Philippines): 3-5 business days after order processing.
  • International: 7-15 business days, depending on the destination and customs clearance.

Disclaimer: Delivery times are estimates and may vary due to external factors, including:

  • Customs delays.
  • Courier service disruptions.
  • Natural disasters.
  • Peak seasons and national holidays.

Fair Skin Experts will notify customers of significant delays when possible.

11. Damaged Packages During Transit

  • If your package arrives damaged, please report the issue to us within 48 hours of delivery.
  • Provide clear photos of the damaged product and packaging for review.
  • Depending on the circumstances, we will assist in filing a claim with the courier and may offer a replacement or refund if warranted.

12. Other Policies

  • Please note that additional policies apply to returns, refunds, privacy, and terms of use.
  • We recommend reviewing our Returns and Refunds, Privacy, and Terms and Conditions policies for a complete understanding of your rights and responsibilities.

13. Force Majeure

Fair Skin Experts is not responsible for delays or non-fulfillment of orders caused by events beyond our control, including but not limited to:

  • Natural disasters.
  • Government actions.
  • Pandemics.
  • Courier disruptions.

This updated Sales and Shipping Policy ensures transparency and customer clarity on shipping processes, timelines, and responsibilities. If you have further questions or require assistance, please contact our support team.

Returns & Refund Policy

Effective Date: July 1, 2024

At Fair Skin Experts, customer satisfaction is our priority. We aim to provide a smooth and transparent returns and refund process. Please review the following policy carefully to understand your rights and responsibilities.

1. Eligibility for Returns

To be eligible for a return, the following conditions must be met:

  • Products must be unopened, unused, sealed, and in their original packaging.
  • Products must be free from tampering or damage caused after delivery.
  • Certain products are non-returnable, including:
    • Injectable items.
    • Products subject to hygiene restrictions.
    • Items marked as “final sale.”

2. Initiating a Return

  • Returns must be initiated within 7 days of the confirmed delivery date.
  • To initiate a return, customers must:
    1. Contact our support team with their order number.
    2. Provide photos of the product showing its condition.
    3. Obtain a Return Merchandise Authorization (RMA) number.

Time-Sensitive Returns:

  • Domestic orders not arriving on time may be eligible for return if notified before delivery.
  • International orders returned due to customs rejection may be eligible for a refund. However, shipments seized, destroyed, or abandoned by customs are not eligible for refunds.

3. Restocking Fees

  • A 20% restocking fee applies to returns initiated due to:
    • Buyer’s remorse.
    • Incorrect delivery addresses.
    • Any reason unrelated to product defects or Fair Skin Experts’ errors.
  • Restocking fees cover costs associated with inspection, repackaging, and restocking.

4. Return Shipping and Reshipping

  • Return Shipping Costs:

    • Customers are responsible for all return shipping fees, including taxes and duties, unless the product was defective or there was an error on our part.
    • Shipping costs are non-refundable unless the return is due to a Fair Skin Experts error.

  • Reshipping Fees:

    • Reshipping fees due to incorrect or incomplete addresses are the responsibility of the customer.

  • Customs Clearance for Returns:

    • Customers are responsible for ensuring the proper clearance of returned items at customs.
    • Products that do not reach our facility due to customs issues will not be eligible for a refund.

5. Return Process and RMA Requirement

All returns must be pre-authorized by our support team and include a valid RMA number:

  • Contact support through our website or email to request an RMA.
  • Provide a photo of the product showing its condition.
  • Ship the product in its original packaging to the address provided by our team.

Important Notes:

  • Returns without an RMA number or pre-authorization will not be accepted or refunded.
  • Products must arrive in the same condition as described in the photos submitted during the return request.

6. Refund Process

Refunds are processed through the original payment method within 5-7 business days after the returned product is received and inspected.

Refund Deductions:

  • Customs Duties and Fees: Any customs fees charged to Fair Skin Experts will be deducted from the refundable amount.
  • Merchant Processing Fees: Non-refundable fees charged by payment providers will be deducted from the refund.

Timing:

  • Refunds typically appear in your account within 5-7 business days after processing.
  • Delays may occur depending on your payment provider or bank. If you do not see your refund after 10 days, contact your bank for clarification.

7. Exclusions

The following items are not eligible for returns or refunds:

  • Products seized, destroyed, or abandoned by customs.
  • Products that arrive damaged or defective due to improper handling by the customer after delivery.
  • Items marked as “final sale” or purchased at clearance prices.

8. Damaged or Defective Products

If your product arrives damaged or defective:

  • Contact us within 48 hours of delivery with photos of the product and packaging.
  • We will assess the issue and may offer a replacement, exchange, or refund depending on the circumstances.

9. Late Returns

  • Returns initiated after the 7-day window will not be accepted unless:
    • Exceptional circumstances are demonstrated and approved by our team.
    • Approval is granted in writing by our support team.

10. Documentation Requirements

To facilitate returns and refunds, customers must retain the following:

  • Order confirmation receipt or proof of purchase.
  • Tracking number and proof of shipment for returned items.

Fair Skin Experts may request this documentation to process returns, warranties, or refunds.

11. Force Majeure and Non-Returnable Situations

Fair Skin Experts is not responsible for delays or issues caused by circumstances beyond our control, including:

  • Natural disasters.
  • Government regulations.
  • Customs seizures or restrictions.

12. Additional Policies

For other details regarding sales, shipping, or privacy, please review our corresponding policies:

  • Sales and Shipping Policy.
  • Privacy Policy.

 

Privacy Policy

Effective Date: July 1, 2024

Fair Skin Experts is committed to protecting your privacy and safeguarding your personal information. This Privacy Policy explains how we collect, use, and protect your data when you interact with our website or services. By using our website, you consent to the practices outlined below.

1. Information We Collect

We may collect the following types of personal information:

  • Personal Identifiers: Name, email address, contact number, shipping and billing address, and payment details.
  • Account Information: Username and password (if applicable).
  • Usage Data: Information about how you interact with our website, including pages viewed, links clicked, and browsing patterns.
  • Transaction Information: Purchase details, order history, and payment methods.

When We Collect Information:

  • When you place an order.
  • When you create an account on our website.
  • When you sign up for newsletters or promotions.
  • When you contact customer support.
  • When you browse or interact with our website.

2. How We Use Your Information

We use your information for the following purposes:

  • Order Processing and Fulfillment: To process, confirm, and ship your orders and handle returns or exchanges.
  • Customer Service: To respond to inquiries, provide product support, and address issues.
  • Marketing and Promotions: To send newsletters, promotional emails, and special offers.
    • Opt-Out Option: You can opt-out of receiving marketing communications at any time by using the “unsubscribe” link in our emails or contacting us directly.
  • Website Improvement: To enhance website functionality and user experience by analyzing customer behavior.

Legal Basis for Processing (for EEA customers):

  • Contractual Necessity: To process your orders and manage your customer account.
  • Legitimate Interests: For marketing and service improvement, provided your rights are not overridden.
  • Consent: For direct marketing communications where consent is required.

3. How We Protect Your Information

We use industry-standard security measures to protect your personal information, including:

  • Encryption of sensitive data during transmission.
  • Secure servers to store customer information.
  • Access controls to prevent unauthorized access.

While we strive to protect your data, no method of transmission or storage is entirely secure. We cannot guarantee absolute security.

4. Sharing Your Information

We do not sell or rent your personal information to third parties. We may share your data in the following circumstances:

  • Service Providers: With trusted third parties, such as shipping companies, payment processors, and customer support providers, to facilitate our services.
  • Legal Compliance: To comply with legal obligations, enforce our policies, or investigate fraudulent or illegal activities.
  • Business Transfers: In the event of a merger, acquisition, or sale of assets, your data may be transferred to the new entity.

5. Fraud Prevention and Legal Compliance

We reserve the right to disclose personal information to law enforcement or other relevant authorities in the following cases:

  • To investigate, prevent, or take action against suspected fraud, unauthorized transactions, or illegal activities.
  • To comply with legal obligations, such as responding to subpoenas, court orders, or regulatory requirements.
  • Examples include cases involving:
    • Fake payment proofs or falsified receipts.
    • Stolen payment information.
    • Any fraudulent activity impacting our business or customers.

6. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to:

  • Enhance website functionality and remember your preferences.
  • Analyze website performance and usage to improve user experience.
  • Deliver personalized advertising based on your browsing behavior.

Your Control Over Cookies:
You can manage or disable cookies in your browser settings. Note that disabling cookies may affect certain website features.

7. Data Retention

We retain your personal data only as long as necessary to:

  • Fulfill the purposes outlined in this policy.
  • Comply with legal, tax, or regulatory obligations.

Once your data is no longer required, we will securely delete or anonymize it.

8. Children’s Privacy

Our website is not intended for children under the age of 13. We do not knowingly collect personal information from individuals under 13. If you believe your child has provided us with personal data, please contact us to request its deletion.

9. International Data Transfers

If you are located outside the Philippines, your personal data may be transferred across international borders.

  • We ensure such transfers comply with applicable laws, including the implementation of safeguards such as Standard Contractual Clauses or similar mechanisms to protect your data.

10. Your Data Protection Rights

Depending on your location and applicable laws, you may have the following rights regarding your personal data:

  • Right to Access: Request a copy of your personal information.
  • Right to Rectification: Request corrections to inaccurate or incomplete information.
  • Right to Erasure (“Right to Be Forgotten”): Request deletion of your personal data in certain circumstances.
  • Right to Object or Restrict Processing: Object to or limit how we process your data.
  • Right to Data Portability: Request your personal data in a structured, machine-readable format.

How to Exercise Your Rights:
Contact us through our official support channels to submit a request. We will respond in accordance with applicable laws.

11. Third-Party Links

Our website may include links to third-party websites for your convenience. Please note:

  • We are not responsible for the privacy practices or content of these external sites.
  • We encourage you to review the privacy policies of third-party websites you visit.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal obligations.

  • Significant updates will be communicated through our website or other means.
  • The updated policy will take effect immediately upon posting unless stated otherwise.

13. Contact Us

If you have questions, concerns, or requests regarding your personal data or this Privacy Policy, please contact us through our support page on the website.

Coupon Terms & Conditions

Effective Date: July 1, 2024

These Coupon Terms and Conditions (“Terms”) apply to the use of coupons (“Coupons”) issued by Fair Skin Experts. By using a Coupon, you agree to these Terms. Please review them carefully.

1. Eligibility

  • Coupons are available only to eligible customers who meet the specific criteria for each Coupon.
  • Coupons are non-transferable and cannot be exchanged for cash.

2. Coupon Redemption

  • To redeem a Coupon, enter the provided coupon code during the checkout process on our website.
  • Coupons must be applied at the time of purchase. Coupons cannot be applied retroactively to orders that have already been placed or processed.

3. Coupon Expiry

  • Each Coupon has an expiration date specified in the offer details.
  • Coupons cannot be used after their expiry date under any circumstances.

4. Minimum Purchase Requirement

  • Some Coupons may require a minimum purchase amount to be valid.
  • The minimum purchase requirement will be specified in the offer details and must be met before the Coupon is applied.

5. Exclusions

  • Coupons may not be valid for certain products, categories, or brands. Any exclusions will be explicitly stated in the offer details.
  • Coupons cannot be applied to:
    • Shipping fees.
    • Taxes or import duties.
    • Products already discounted or on sale.
    • Items marked as “final sale” or “clearance.”

6. Usage Limits

  • Unless otherwise stated, each Coupon can be used only once per customer.
  • Coupons are limited to a single transaction and cannot be combined with other Coupons, promotions, or discounts unless explicitly allowed in the offer details.

7. Unauthorized Use and Abuse

  • Unauthorized use, duplication, or reproduction of Coupons is strictly prohibited.
  • Customers engaging in Coupon abuse, including but not limited to using multiple accounts to redeem the same Coupon, will have their orders canceled and accounts suspended.

8. Coupon Abuse and Fraud

Fair Skin Experts reserves the right to cancel Coupons, void orders, or suspend accounts in the following situations:

  • If Coupons are obtained through unauthorized channels.
  • If fraudulent activity, including the misuse of Coupons, is detected.
  • If customers attempt to manipulate the Coupon system, such as using invalid or expired Coupons.

In cases of confirmed fraud, Fair Skin Experts reserves the right to pursue legal action.

9. Modifications and Withdrawal

  • Fair Skin Experts reserves the right to modify or withdraw any Coupon at any time without prior notice.
  • We are not obligated to honor Coupons that have been distributed due to technical errors, unauthorized duplication, or other unforeseen issues.

10. Limitation of Liability

  • Fair Skin Experts is not responsible for:
    • Any financial loss resulting from the inability to use a Coupon.
    • Technical issues or errors preventing Coupon redemption.
    • Lost, stolen, or expired Coupons.
  • In the event of a dispute, Fair Skin Experts’ decision will be final and binding.

11. Final Authority

Fair Skin Experts reserves the right to interpret these Terms at its sole discretion. Our decisions regarding Coupon usage, abuse, and eligibility are final.

12. Contact for Coupon Support

For any issues or inquiries related to Coupons, please contact our support team via our website or email. Provide the Coupon code and details of your concern for prompt assistance.

By using a Coupon from Fair Skin Experts, you acknowledge and agree to these Terms and Conditions. If you do not agree, please refrain from using the Coupon.