Our Policies

At Fair Skin Experts, we value transparency and customer satisfaction. Our Policies Page is designed to provide you with clear and comprehensive information about the terms and conditions governing your use of our website, sales and shipping procedures, our hassle-free return and refund policy, and how we protect your privacy. We believe that an informed customer is a satisfied customer, and we want you to have full confidence in your shopping experience with us.

Please take a moment to familiarize yourself with our policies, as they outline the guidelines and commitments we uphold to ensure your radiant beauty journey is nothing short of exceptional. If you have any questions or need further assistance, feel free to reach out to our customer support team.

Thank you for choosing Fair Skin Experts, and we look forward to serving you with the utmost care and integrity.

Terms And Conditions

Website Usage

All content, images, and materials on this website are the property of Fair Skin Experts and are protected by copyright laws. You may not copy, reproduce, or distribute any content without prior written permission from us.

Product Information

While we strive to provide accurate and up-to-date product information, we do not guarantee the accuracy, completeness, or reliability of any content on our website. Product prices, availability, and descriptions are subject to change without notice.

Privacy Policy

We value your privacy and are committed to safeguarding your personal information. Please refer to our Privacy Policy to understand how we collect, use, and protect your data.

Product Use and Safety

The use of our products is subject to individual responsibility. Before using any product, we recommend reading the instructions and consulting a healthcare professional if you have any health concerns or skin conditions.

Shipping and Delivery

We provide worldwide shipping services. Delivery times may vary depending on your location and other factors beyond our control. Please refer to our Shipping Policy for more information.

Returns and Refunds

We want you to be satisfied with your purchase. If you encounter any issues with your order, please refer to our Returns and Refunds Policy for details on how to proceed.

Links to Third-Party Sites

Our website may contain links to third-party websites for your convenience. Fair Skin Experts does not endorse or have control over the content or practices of these sites. We are not responsible for any damages or issues arising from your use of third-party websites.

Disclaimers and Limitation of Liability

Medical Disclaimer: Information on our website is for general informational purposes only and should not be considered medical advice. Always consult a healthcare professional before starting any new dietary supplement or skin care regimen.

No Warranties: We provide our website and its content on an “as-is” basis without warranties of any kind, express or implied. We do not warrant that our website will be error-free, secure, or continuously available.

Limitation of Liability: Fair Skin Experts shall not be liable for any direct, indirect, incidental, consequential, or special damages arising from your use or inability to use our website or products.

Governing Law and Jurisdiction

These Terms shall be governed by and construed in accordance with the laws of the Philippines. Any disputes shall be resolved in the courts of Dumaguete City, Philippines, and you hereby consent to the exclusive jurisdiction of those courts.

No Visitor Lawsuits

By using our website, you agree not to initiate or participate in any legal action against Fair Skin Experts arising from your visit to our website, its content, or your use of our products.

Indemnification

You agree to indemnify and hold Fair Skin Experts harmless from any claims, losses, damages, liabilities, and expenses arising from your use of our website or violation of these Terms.

Modifications to Terms and Conditions

Fair Skin Experts reserves the right to update and modify these terms and conditions at any time without prior notice. Continued use of our website constitutes acceptance of the revised terms.

By using our website, you acknowledge that you have read, understood, and agreed to these terms and conditions. If you do not agree with any part of these terms, please refrain from using our website.

Sales And Shipping Policy

Product Orders

By placing an order through our website, you confirm that all information provided is accurate and complete. We reserve the right to refuse or cancel any order for any reason at our sole discretion, including but not limited to product availability, errors in pricing or product information, or suspicious or fraudulent activity.

Order Processing Time

For Philippine shipping, orders will be processed within 2 business days.For international shipments, please allow approximately 3-4 business days for order processing. Backordered items will take 7-9 business days to process.

Shipping Methods

We offer the following shipping methods:

  • Standard Express for shipping within the Philippines.
  • DHL for international shipments.
  • Ex-works option is available, to be arranged by the buyer.

Shipping Costs

Shipping costs will be calculated upon checkout and added to your total order amount.

Custom Duties and Import Taxes

Please be aware that some countries may impose custom duties or import taxes on incoming goods. These charges are beyond our control and are the responsibility of the buyer. Before finalizing your order, we recommend checking with your local customs office to understand any potential fees that may apply.

Compliance with Customs Requirements

It is essential to adhere to all customs regulations and requirements when importing our goods. If your parcel is refused entry due to non-compliance with paperwork or documentation other than the standard requirements, we regretfully cannot take responsibility for the outcome.

Accurate Delivery Address

To ensure your order reaches you in a timely manner, please provide a completed and correct shipping address during checkout. We cannot be held liable for any delivery issues arising from incomplete or inaccurate shipping information. Before finalizing your purchase, double-check that all address details are accurate and up-to-date.

Undeliverable Goods

In the event that our courier partners are unable to deliver the goods to the provided address due to incorrect or incomplete information, we cannot be held responsible for any resulting return charges or delayed deliveries. We encourage you to verify your delivery address before confirming your order.

Other Policies

Please note that we have dedicated policies for website terms and conditions, privacy, returns, and refunds. We recommend reviewing these policies to ensure a complete understanding of your rights and responsibilities as a customer.

Return And Refund Policy

At Fair Skin Experts, your satisfaction is our priority. We understand that circumstances may arise where you need to return a product or request a refund. Please read through our policy carefully to ensure a smooth process.

Eligibility for Returns

  • Products must be unopened, unused, sealed, untampered, unadulterated, and in their original packaging for returns to be accepted.

Initiating a Return

  • Customers have 7 days from the receipt of the product to initiate a return.
  • Time-sensitive shipments within the Philippines that do not arrive on time can be subject to returns and refunds if notified beforehand.
  • Shipments outside the Philippines rejected by customs and subject to return to the origin are automatically eligible for return and refund. However, shipments that are seized, destroyed by customs, or abandoned are not eligible for refunds.

Restocking Fees

  • Returns due to buyer’s remorse, change of mind, or incorrect delivery address are subject to a 20% restocking fee.

Return Shipping and Reshipping

  • All return shipping costs, including but not limited to shipping fees, taxes and duties, are to be borne by the customer.
  • Reshipping fees for incorrect delivery addresses are the responsibility of the customer.
  • The customer is responsible for clearing returned items at customs.
  • Items that do not reach our facility will not be eligible for a refund.

Return Process

  • Customers must contact us before returning a product via our support page.
  • Customers should provide us with a photo of the product prior to return to receive a Return Merchandise Authorization (RMA) number. The product must arrive in the same condition as shown in the provided photo.

RMA Requirement

  • Customers need to provide the RMA number provided by us before returning the product. Unauthorized returns will not be accepted/refunded.

Refund Process

  • Customers can expect to receive their refunds within 5-7 working days after the returned product is received.
  • Refunds will be issued through the original payment method. If not feasible, we will contact the customer to discuss alternative options.
  • Return customs duties and taxes charged to us will be deducted from the refundable amount.
  • Any merchant processing fees incurred during the refund will be deducted from the refund amount.

Exclusions

  • Shipments that are abandoned, seized, or destroyed are not eligible for a refund.
  • We do not offer warranties or guarantees on certain products that may affect the return and refund process.

Documentation

  • Customers are required to keep the receipt or any other documentation for future reference.

For return and refund inquiries or assistance, please contact us via our official support channels. Your satisfaction and confidence in Fair Skin Experts are of utmost importance to us.

Privacy Policy

Information We Collect

We may collect various types of personal information, including but not limited to your name, email address, contact number, shipping and billing address, and payment details. We collect this information when you place an order, sign up for our newsletter, or interact with our website in any way.

How We Use Your Information

We use your personal information to process your orders, deliver products, communicate with you regarding your purchases, and provide you with the best possible customer service. Additionally, we may use your information to send you promotional offers, newsletters, or updates about our products and services. You can opt-out of marketing communications at any time.

Protection of Your Information

We employ industry-standard security measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction. However, no method of data transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.

Sharing Your Information

We may share your personal information with trusted third-party service providers who assist us in delivering our products and services, such as shipping companies and payment processors. These service providers are contractually bound to protect your information and use it solely for the purposes specified by us.

Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your browsing experience and improve our website’s functionality. You can manage your cookie preferences through your browser settings.

Children’s Privacy

Our website is not intended for children under the age of 13. We do not knowingly collect personal information from individuals under the age of 13. If you are a parent or guardian and believe that your child has provided us with personal information, please contact us, and we will promptly delete such data.

Third-Party Links

Our website may contain links to third-party websites for your convenience. Please note that we are not responsible for the content or practices of these external sites. We encourage you to review the privacy policies of any third-party websites you visit.

Changes to Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of any significant changes through our website or other means of communication.

By using our website, you consent to the collection, use, and disclosure of your personal information as described in this Privacy Policy. If you have any questions or concerns about our privacy practices, please contact us through our customer support team.

This Privacy Policy is effective as of January 1, 2023.

Coupon Terms and Conditions

These Coupon Terms and Conditions (“Terms”) apply to the use of coupons (“Coupons”) provided by Fair Skin Experts (“we,” “us,” or “our”). By using our Coupons, you agree to these Terms. Please read them carefully.

Eligibility

  • Coupons are available to eligible customers who meet the specific criteria for each Coupon.
  • Coupons are not transferable and cannot be exchanged for cash or combined with other offers unless otherwise stated.

Coupon Expiry

  • Each Coupon has an expiry date specified in the offer details. Expired Coupons will not be accepted.

Coupon Redemption

  • To redeem a Coupon, enter the provided coupon code during the checkout process on our website.
  • Coupons must be applied at the time of purchase and cannot be applied retroactively.

Minimum Purchase Requirement

  • Some Coupons may require a minimum purchase amount. This requirement will be specified in the offer details.

Exclusions

  • Coupons may not be valid for certain products, categories, or brands. Any exclusions will be listed in the offer details.

Usage Limits

  • Unless otherwise specified, each Coupon can only be used once per customer.
  • Unauthorized use, reproduction, or resale of Coupons is prohibited and may result in cancellation of orders.

Coupon Abuse

  • We reserve the right to cancel Coupons, orders, or accounts if we suspect misuse, fraud, or abuse of Coupons.

Coupon Modifications

  • We may modify or withdraw Coupons at any time without notice. We are not obligated to fulfill Coupons that have been distributed due to an error or technical issue.

Limitation of Liability

  • We are not responsible for any financial loss, inconvenience, or damage resulting from the use or inability to use Coupons.

Final Authority

  • Our decision on all matters related to Coupons is final and binding.
  • By using our Coupons, you acknowledge and agree to these Terms and any additional terms and conditions provided with the specific Coupon offer. If you do not agree with these Terms, please do not use our Coupons.
  • These Coupon Terms and Conditions were last updated on September 4, 2023. We reserve the right to update or modify these Terms at any time without notice. Please check this page regularly for updates.